Dynamics AX Support Services

Help Desk, Development and Performance Optimization for your Dynamics AX solution

Dynamics AX end-of-life

Stay Supported Until Your Transition

Nearly every version of Microsoft Dynamics AX is at end-of-life and no longer supported per the Microsoft Support Lifecycle. 

If you need ongoing Dynamics AX support, but aren’t quite ready to upgrade your Dynamics AX to Microsoft Dynamics 365, we recommend a Microsoft Support review.  Your complimentary Dynamics AX Support review helps you extend the lifespan of your Dynamics AX installation with 12, 24 or 36 months. In parallel Avantiico’s Dynamics AX Support Services will help your team prepare for a Dynamics 365 cloud migration. 

Avantiico offers international 24/7 Dynamics support for more than 15,000 users across every version of Axapta 4.0, Dynamics AX2009, Dynamics AX 2012, AX2012R2, AX2012R3 and Dynamics 365. Avantiico Support also assists you manage customized Dynamics AX solutions as well as Dynamics AX ISV solutions.


Let Avantiico’s Microsoft Dynamics architects help your business with a plan for support that allows you to run Dynamics AX efficiently while staying ready for a migration to Dynamics 365 when the timing is right for your business. 

Free AX Support Plan Consultations

Microsoft Dynamics AX users like you have received support assessments to help increase performance, improve up time and remove system concerns such as: 


Dynamics AX Licensing Cost & AX Support

Learn how your business can save money on Microsoft Dynamics AX licensing costs and stay supported. Get your complimentary in-depth licensing check and learn how to scale down and optimize your Dynamics AX user count to fit your current solution and long-term needs. 


Your assigned Avantiico Microsoft licensing team will review your Dynamics AX usage patterns and user licensing to find opportunities to reduce your ongoing Microsoft licensing costs. You get help navigating complex licensing scenarios to get your organization the best licensing deal possible while avoiding costly Microsoft licensing audits.  A complimentary Microsoft License health check from Avantiico can also remove concerns such as:

Employees using Avantiico's Dynamics AX Support Services.
  • Being correctly licensed for Micrsoft Dynamics AX 2012
  • Reducing un-needed licenses after COVID-19 to avoid overpaying for Dynamics AX
  • Optimizing security models and user configuration to reduce licensing costs
  • Better understand the Microsoft AX Annual Enhancement Quote and the new Dynamics 365 user pricing
  • Understand the impact on AX2012 licensing when upgrading to Dynamics 365
  • Understand Microsoft license price difference between current pricing and Dynamics 365 for monthly user pricing
  • Understand Microsoft Dynamics AX Mainstream Support and Microsoft licensing policies for continued access to Microsoft Support  

Book a Complimentary Consultation


Dynamics 365 Upgrade & Dynamics AX Support

The AX2012 R3 application will become end-of-life in October 2021, at which point Microsft Dynamics Mainstream Support will end. The standard Microsoft upgrade tools currently supports upgrades from either Dynamics AX 2012 R2 or Dynamics AX 2012 R3 to Dynamics 365. If your business is on earlier versions than AX2012 R3, all prior versions of Dynamics AX are already out of the Microsoft extended support window. 

If your business is thinking of upgrading from AX2012 to the latest Dynamics 365 version, we recommend a complimentary Dynamics 365 upgrade assessment and cloud migration estimate. With the continuous releases we are seeing from Microsoft, this could be your last upgrade. The complimentary  Microsoft Dynamics AX upgrade assessment Avantiico offers to users has helped other businesses tackle obstacles such as:

Employees using Avantiico's Dynamics AX Support Services
  • Receiving a tailored Dynamics AX to Dynamics 365 assessment for your business
  • Learning about code migrations from Microsoft Dynamics AX 2012 to Dynamics 365 Finance & Operations work
  • Understanding Dynamics 365 overlaying versus extensions inside of Dynamics AX modifications
  • Preparing and evaluating customizations and ISV solutions during upgrade to Dynamics 365
  • Preparing for a migration from Dynamics AX to Dynamics 365
  • Conducting an AX Migration workshop for your team
  • Beginning the cloud journey with Microsoft Azure or Power Portals while staying on Dynamics AX

Upgrade to Dynamics 365


Dynamics AX Mainstream & Extended Support

For existing users of Microsoft Dynamics AX 4.0, Dynamics AX 2009, Dynamics AX2012 RTM and AX2012 R2, the Microsoft Mainstream Support dates are important for application lifecycle tasks and Microsoft Cloud migration planning. Access to Microsoft hotfixes, decisions about how to optimize for extended Dynamics AX lifespan, integration needs to new Microsoft Cloud applications, Dynamics AX Support plans and Microsoft Dynamics 365 license offers are all topics linked to the Microsoft Support lifecycle, see matrix below. 


The only Dynamics solution currently supported by Microsoft is Microsoft Dynamics AX 2012 R3. For Dynamics AX 2012 R3 Mainstream Support is valid until October 12, 2021. During the Mainstream Support product lifecycle, the Microsoft Dynamics AX teams will continue developing security hotfixes, add non-security hotfixes as well as regulatory updates for Microsoft Dynamics AX 2012 R3. Access to Microsoft Dynamics Mainstream Support hotfixes and Dynamics AX code are available to existing Microsoft customers active / current on the Dynamics AX Enhancement Plan.


Most of the older versions of Microsoft Dynamics AX are end-of-life and no longer supported per the Microsoft Support Lifecycle policies. 


If your business need ongoing Microsoft Dynamics AX2009 or AX2012 R2 end of life support, but aren’t quite ready to upgrade to Microsoft Dynamics 365, we recommend a Dynamics AX Support review.  The complimentary Avantiico Dynamics AX Support review helps you extend the lifespan of your Dynamics AX installation with 12, 24 or 36 months. In parallel Avantiico will help your team prepare for a Dynamics 365 upgrade and transition to the new unified Dynamics 365 Customer Relationship Management (CRM) platform and Enterprise Resource Planning (ERP) apps


Many existing Microsoft Dynamics AX users can still benefit from Microsoft licensing discounts for Dynamics 365 apps and get access to purpose built Dynamics 365 applications for Sales, Customer Service, Supply Chain Management, Finance etc. With many new Dynamics 365 apps to choose from, get the right information about Microsoft 365 features and pricing for your planning of your Microsoft Dynamics 365 migration from Avantiico. 

Dynamics AX End of Life Support Matrix
Update: Dynamics AX 2009, Dynamics AX 2012, and Dynamics AX 2012 R2 on-premises customers will be delayed for an additional six months. The new extended support end date will be April 12, 2022

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