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CRM

Full-time

Dynamics 365 Customer
Engagement Consultant

Remote: United States

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Avantiico is looking for an experienced Dynamics 365 Customer Engagement consultants to work within consulting teams assisting large brands build new business platforms using Microsoft technology. The position will act as a business solution subject matter expert for customers and internal teams on Microsoft Dynamics CE (Customer Engagement/CRM) projects (implementations, customization, migrations, and more). Our mission is to unlock our customer’s competitive advantages and continuously better their business with Microsoft technology. That’s what inspires us, drives our work, and pushes us to challenge the status quo every day. In the Customer Engagement Consultant position, you will have ample opportunity to drive real transformation in enterprise businesses. Through a cloud-first strategy, Avantiico leads the way by advising  customers on their strategies for ERP and CRM projects. If you’re interested in joining us on this journey, please apply for this position. 

ABOUT THE POSITION

YOUR FOCUS

  • Deliver solution advisory and feature consulting for the full Dynamics 365 implementation lifecycle
  • Develop presentations and scope solutions for prospective clients
  • Assist with new customer implementations
  • Lead and conduct requirements gathering sessions
  • Plan and deliver end-user training
  • Provide recommendations for improvements, options and risk considerations
  • Mentor and train new team members
  • Support 3rd party products as added to product stack

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Learn About Michael

You Will Excel In
This Position If...

You are able to

  • Demonstrate advanced analysis skills and expertise in Dynamics 365 Customer Engagement (CE/CRM) and other relevant technologies to provide detailed, highly viable options and scoping/estimates for solution implementations
  • Analyze customer business requirements and the design of technical solutions to meet their goals including functional & non-functional requirements
  • Able to deliver solutions to clients along with excellent service while ensuring the implementation of best practices based on Microsoft Dynamics standards and supported configuration/customizations
  • Able to create sustainable client solutions and detailed project documentation
  • Plan and deliver end-user training
  • Able to ensure that all implementations are successful according to the service level agreement: on time and on budget
  • Can be responsible for light project management, configuration, data import, and supporting our existing customer base

YOUR EXPERIENCE

Build on your Microsoft implementation experiences:

Bachelors Degree or Equivalent Work Experience Required

Remote

25-35% travel average

  • 6+ years of Dynamics 365, Microsoft CRM implementation experience
  • Hands-on implementation experience with full lifecycle implementations
  • User design, security, workflow design
  • Experience with both CRM on-premises and online versions
  • Familiarity with Agile methodology
  • Dynamics 365 or Dynamics AX stack experience a huge plus (GP, AX, etc.)
  • Technical background and integration experience is a plus with demonstrated experience writing plugins, workflows, Web resources, JavaScript

About Avantiico

Avantiico (AVC) is a dedicated full-service Microsoft Dynamics Gold Partner designing, building, and supporting future-ready Microsoft Dynamics 365 solutions across nine times zones. We are composed of a diverse group of highly ambitious, experienced and knowledgeable trusted advisors. We have developed a solid reputation for providing cross-functional expertise and delivering services and solutions for Microsoft Dynamics 365 solutions, giving our clients a long-term competitive advantage.

JOIN OUR TEAM

Want to create the role and future you love?

At Avantiico you will work with great brands and equally great team members. Tell us more about your interests, passion and professional goals 

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Explore Our Locations

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San Diego, CA

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Santa Monica, CA

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Irvine, CA

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Copenhagen, Denmark

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London, England

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Temecula, CA

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600 B Street, Suite 300, San Diego, CA 92101    |    (619) 483-4180    |    info@avantiico.com

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