If you’re an existing Dynamics 365 Customer Engagement application user, you’re familiar with the driving value-point of model-driven apps- the potential to customize just about anything. The model-driven app creation journey doesn’t end once your instance is live. There is an entire Microsoft Dynamics 365 ecosystem to maintain to keep your applications updated and running the way they should. Whether navigating complex intricacies of applications or making minor additions or changes, Avantiico has the support knowledge to help you succeed.
Microsoft Dynamics 365 Customer Engagement was the terminology used to group several applications that float around the concept of a CRM (Customer Relationship Management) solution. These applications help your organization and its users drive sales productivity, improve marketing efforts, and capture important social insights. The Dynamics 365 Customer Engagement applications included Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and Dynamics 365 Project Service Automation. In October 2019, Microsoft announced that Customer Engagement will only be a naming convention for on-premise customers and that it would go away for online customers who instead license enterprise applications, a la carte.
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