Live Services to Support Your
Microsoft Solutions

Transition your support from reactive to proactive with Live services today.

Helping you move forward, faster.

In today’s modern business, managed services for Microsoft solutions should represent more than simple break-fix support. Avantiico’s Live Services offers a unified support-model that allows your business to be preemptive in managing your Microsoft solution landscape without losing sight of your business’s vision and evolving goals – so you can focus on what matters.

WHAT IS LIVE SERVICES?

Your Vision | Our Support

Your organization’s success with key Microsoft Applications such as Dynamics 365, Azure, Power Platform, and Microsoft 365 is heavily dependent on a quality support plan and the Microsoft partner selected to manage it. Through the partner’s subject matter expertise and mastery of the Microsoft solution ecosystem and industry experience, paired with the knowledge of your landscape’s products, a Microsoft Partner should guide you in your business’s vision while offering support to your IT team. Live Services unifies all of your managed services, including advisory services, business solution road-mapping, Microsoft licensing needs, break/fix support, business application updates, Microsoft product-release guidance, user training, and product adoption guidance.

“The advance of technology is based on making it fit in so that you don't really even notice it, so it's part of everyday life.”

– Bill Gates, co-founder Microsoft

Tailored Cloud Live Services Plans

Your Live Services plan should consider the size of your team, your Microsoft system landscape, and the IT overhead most significant to your business. Avantiico offers tailored Live Services plans with a Core plan acting as a foundation, and Service Add-Ons that can be selected a-la-carte. This managed services model for Microsoft Support services allows businesses to shift from a reactive position to a preemptive and proactive approach. From troubleshooting a specific Dynamics 365 business application issue, resolving a critical error message at month-end close to evaluating your in-house capabilities, a Live Services partner keeps your system optimized and your team supported.

Supported Dynamics 365 Unified Operations Applications

Avantiico is a Direct Microsoft Cloud Solution Provider (Direct CSP) with deep access to Microsoft resources for D365 product support. Additionally, as a Microsoft Gold Partner, Avantiico has the highest level of certification and collaborative relationship with Microsoft – giving us exclusive access to dedicated Microsoft support channels, expanded reach to be able to provide Microsoft licenses across all solutions, and being first in line for Microsoft product updates and news.

Dynamics AX

Dynamics 365
Finance

Dynamics 365
Business Central

Dynamics 365
Supply Chain

Dynamics 365
Human Resources

Fraud Protection

Connected Store

Product Insights

Intelligent Order Management

Combine D365 unified operations with Live Services so you no longer have to worry about managing releases and updates. Let Avantiico’s experienced Live Services team manage it for you.

Benefits of a Live Services Partner

Curated to Your Organization Needs

Your Team, Your Goals & Your desired governance

Reactive Support

Unplanned Assistance, minor training, configuration, or advice
Covers Core & Extended Applications
Submit unlimited Support Cases
Tracked by hourly usage up to the plan maximum
Option to buy additional plan hours
Target response times range from four-to-eight hours
Discounted Rates based on prepaid plan structure
Flexible plan duration – Quarterly and Yearly Options

Proactive Support Add-Ons

Support Onboarding
One Version Updates
Critical Incident Support
Licensing Reviews

Our Live Services team provides a seamless onboarding experience for new and existing implementation clients. Businesses can rest assured that we will have a full understanding of your existing environment landscape to fully understand your business pain points and needs for support.

One Version updates are complex and a resource drain on any business. With this added service our team can orient and train you on OneVersion updates, training, installations, and much more.

Live Service plans have optional critical incident support to existing plans that include 24/7 critical support.

Our Live Services teams have Microsoft licensing experts that can provide licensing structure reviews for your business's live environment.

Supported Dynamics 365 Customer Engagement Applications

Get support for all your Microsoft customer relationship solutions.

Dynamics 365
Sales

Dynamics 365
Customer Service

Dynamics 365
Field Service

Dynamics 365
Marketing

Customer Insights

Customer Service Insights

Customer Voice

Sales Insights

HOW DO I GET STARTED?

Get Started With
Live Services

Establishing a Live Services support plan with Avantiico is a guided process lead by product experts. Based on your Microsoft solution landscape, your dedicated Avantiico Support Manager will lead your team in evaluating and selecting the Live Service plan that matches your business needs. Next, we’ll take a close look at the managed services relevant to the solutions you’re running – this could include looking how your IT team handles Microsoft environment updates, bi-yearly D365 Wave Releases, and One Version Updates.

Stay Ahead of Wave Releases With One Version Updates

In you’re a Dynamic 365 Finance customer, you have now become familiar with One Version updates – Microsoft’s way of eliminating upgrades and focusing on updates. One Version enables customers to receive minor updates on a monthly basis and major D365 updates twice a year. This helps your business and D365 solutions stay current in a predictable, consistent and seamless manner. However, version updates must still be anticipated, scheduled and tested. As a Microsoft Gold Partner in Dynamics 365 Unified Operations, Avantiico can help your team in get the most out of D365 One Version updates.

"The true value of a cloud service is realized through continuous updates that can provide both improved reliability and new features, while minimizing operational impact."

Microsoft

Wave Release Schedule

A Live Services Partner can help you forecast the Wave Release schedule, plan for updates, and allocate resources to push the update.

One Version Updates

A Live Services Partner can help you stay up-to-date on updates by environment and establish feature roadmaps of what's coming.

Features by Stakeholder

A Live Services Partner can help you tie upcoming feature releases to the right stakeholders in the organization so they stay in the loop.

Feature Release Training

Our LMS platform can help train your users on the released features so they can hit the ground running with new updates.

An Experienced Live Services Team
Results in Holistic Advice

Avantiico’s experienced team averages over 10 years of real-world consulting experience. You can be confident that the members on your Live Services team will have experience specific to your solution landscape – ranging from Dynamics AX, Dynamics 365 Customer Engagement, Dynamics 365 Unified Operations, Microsoft 365, Azure, and more. As a part of Live Services, you will also have a dedicated Microsoft Support Project Manager, keeping you aware of tickets submitted by your team, a burn down of support hours, and any identified solution risks and/or issues that demand your attention. Your engagement owner will be in charge of keeping your product roadmap up-to-date, consulting you on Microsoft licensing changes, and upcoming solution releases.

Avantiico's Engagement owners will provide expert solution advice and feature consulting for all Dynamics 365 projects. They will bridge the gap between your business goals and the constant evolution of Microsoft products.

Our highly skilled and experienced project managers will work closely with your business to manage activity and resource planning, managed project estimates and budgets, and continuously manage your projects for risks.

Our diverse consulting team averages 10+ years of real-world Dynamics AX and Dynamics 365 experience. You can have peace of mind that your experienced consulting team will deliver you the best answer and solution to your questions.

Microsoft Tenant Level Support

Avantiico also assists with tenant level applications like Azure and Microsoft 365. There can be major IT overhead existing in day-to-day processes like device management and monitoring, device compliance user creation, and user licensing.

Microsoft Azure

Microsoft 365

Access to Support & Reporting at Your Convenience

The Avantiico Service Portal offers your team round-the-clock access to submitting support cases, and viewing the status of existing tickets. The Service Portal also allows our functional and technical experts the ability to collaborate on troubleshooting tickets through a seamless and real-time messaging system.

Your dedicated Live Services Plan manager will use an aggregated view of submitted support tickets submitted to provide a comprehensive summary of key challenge areas in your business. Using this list, Avantiico professionals can assist in training your team to help bridge gaps that are causing an influx in support tickets.

live services adapts to your business

We Scale With Your Business

As your business scales, your dedicated Avantiico support team will revise the structure and services included in your Live Services plan. Our diverse support teams provide holistic advice on long-term and cross-functional impacts to your solutions and business changes. This could include keeping you aware of new features in the applications you are live on, working with your team to enable the features, and training your team to adopt the features. Avantiico has experience supporting publicly traded companies, businesses going through mergers and/or acquisitions and thus understands the proactive demands of enterprise organizations. Our goal is to keep your solutions optimized so that you can focus on running the business.

WE SUPPORT APPLICATION EXTENTIONS

Supported Power Platform Applications

Avantiico is a Direct Microsoft Cloud Solution Provider (Direct CSP). As a Direct CSP Partner we are certified by Microsoft to offer your business the full suite of Microsoft subscriptions, product guidance and Live Services customized to your business.