Support for all your Microsoft Solutions

Business Help Desk, Managed Services & Technical Microsoft support. 24/7/365

Your organization’s success with your critical Microsoft business applications such as Azure, Dynamics 365, Microsoft Power Platform and Microsoft 365 productivity tools all depend on a quality support plan and dedicated, senior Microsoft specialists.  

Microsoft Gold-level partner support gives your teams advisory services, upgrade and product-release readiness guidance, and direct access to fast response times for support cases. From troubleshooting a specific Microsoft application problem, to resolving a critical error message at month-end close or assisting with functions that aren’t working as expected. 

Need help choosing a support plan for the Microsoft solutions you run everyday? 

The Avantiico Support engineers help your team identify your support needs from pro-active support to Help Desk needs. We help evaluate your in-house capabilities, escalation procedures and 24/7 monitoring support tools for your business.

Get the Microsoft support your business needs from Premium Support Services available day and night to a competent Business User Help Desk or pay-per-case options. 

Receive a complimentary support assessment


Microsoft Support tailored to your business

Based on your Microsoft and IT application portfolio, your dedicated Avantiico Technical Support Manager assists your team review, assess and pick the right set of Microsoft support solutions. If your strategy includes building an in-house Microsoft development team, if your team or business needs changes, your Avantiico Microsoft Support plan gets revised. 

You only pay for the Avantiico Help Desk and Microsoft Support you need to run your business. 

By providing your business, IT team and executive users with 24/7 accessible and immediate support, you avoid damaging downtime and get more from your Microsoft solution investments. Each support service includes dedicated technical teams with knowledge of your solution, issue resolution via an interactive Microsoft ticketing system and a customer portal for revision and reference


Select your Microsoft Support Partner

As a Microsoft customer, you can freely choose between Microsoft partners for training, implementation expertise and Microsoft support. For your Microsoft Dynamics 365, Microsoft 365 and Azure Support, you can select, switch or add a Microsoft Partner in a few easy steps. You can add your Microsoft subscription advisor freely and assign your prefered digital Microsoft Partner of record. 

Based on your business needs, Avantiico serves as your Microsoft support and Microsoft subscription advisor covering all your Help Desk and Support needs. Your team works with real implementers and Microsoft product experts helping you navigate and select the right Microsoft subscriptions and support for your business.

Running on an on-premise version of Microsoft Dynamics AX?  Changing your Microsoft Support Partner or Dynamics AX licensing partner is simple. You can change your current Dynamics AX reseller by making a Microsoft partner of record change to Avantiico. It is simple and completely free to request a Microsoft Partner of record transfer. 

To learn more about your Microsoft support options or how to add or manage Microsoft Dynamics 365, Microsoft or Azure subscriptions, schedule a cloud consult with an Avantiico Cloud Architect. 

Receive a complimentary support assessment


Microsoft Gold & Cloud Solution Provider Support

When it comes to your Microsoft Cloud or broader Microsoft solution support not all Microsoft partners are created equal. Avantiico is a Gold Partner and Direct Microsoft Cloud Solution Provider (Direct CSP). Avantiico serves as the Microsoft support partner and Microsoft advisor for private, publicly traded and public sector organizations. 

As a Direct CSP Partner Avantiico is Microsoft certified to offer your business the full suite of Microsoft subscriptions, product guidance and Microsoft Support services tailored to your business. You have your own CSP team at Avantiico assisting your team with all your Microsoft support. From Microsoft product support to helping you with Microsoft agreements, Microsoft account login issues, how to renew or change Microsoft subscriptions, Azure portal questions, online Microsoft training resources for your team etc.. Any and all questions around your Microsoft support and product knowledge needs for Microsoft Azure, Microsoft Dynamics 365 and Microsoft 365.

Gold Certified Microsoft Partners like Avantiico invest to have direct access to all relevant Microsoft product teams and the full Microsoft support organization. Your team benefits from tailored feedback and senior North Amercian based support teams. See Microsoft terminology summary