Microsoft Dynamics 365
Managed Services and Support

Transition your support from reactive to proactive with managed services today.

Helping you move forward, faster.

In today’s modern business, managed services and support for Microsoft solutions should represent more than simple break-fix support. Avantiico’s Microsoft Dynamics 365 support services for Microsoft Dynamics applications offer a unified support model that allows your business to be preemptive in managing your Microsoft solution landscape and staying current on One Version updates without losing sight of your business’s vision and evolving goals – so you can focus on what matters.

WHAT IS Managed SERVICES?

Your Vision | Our Support

Your organization’s success with Dynamics 365 Finance and Supply Chain Management, Microsoft Azure, AI and Co-Pilot, Power Platform and Microsoft 365 is heavily dependent on a quality Microsoft Support Partner. Your business deserves a premier Microsoft Dynamics Support Partner team covering your Microsoft ecosystem paired with knowledge of your application use. With Microsoft’s ongoing feature releases across all business applications, a proven and experienced Microsoft Business Application Partner also provides forward-looking guidance for all your business application stakeholders including executives, subject matter experts, Dynamics users, and your in-house Microsoft IT teams.

Microsoft Dynamics 365 Support Services by Avantiico unifies all of your Microsoft Support plans including your core accounting and supply chain application support as well as Microsoft ISV solutions, enabling your business to focus on their core functions with on-premises and cloud assistance. Simplify your Microsoft application support with one enterprise-wide Microsoft support plan, including technology roadmap advisory services for upcoming Microsoft ERP, CRM, and AI Co-Pilot releases.

Use your Avantiico Support Plan to get the help you need with your most advanced Microsoft Dynamics 365 and Microsoft licensing questions, Microsoft user security. Get help with Dynamics 365 Finance & SCM licensing costs questions, compare Microsoft EA and CSP pricing options. Review Dynamics 365 user security to manage your compliance rules, get break/fix support from North American specialists including advanced Dynamics 365 performance tuning. Stay current with Dynamics One Version application updates and get your teams training on what’s new with Microsoft Dynamics 365 usUser training in one integrated Microsoft Support Plan, especially designed for Dynamics 365’s users.

"The advance of technology is based on making it fit in so that you don't really even notice it, so it's part of everyday life."

– Bill Gates, co-founder Microsoft

Tailored Microsoft Dynamics 365 Managed Services & Support Plans

Your Microsoft Support Services plan should consider the needs of your accounting team and business users, size of your inhouse IT team, the size and complexity of your Microsoft installation including integrations and ISV solutions most significant to your business.

Avantiico offers tailored Support Services plans with a Core plan acting as a foundation, and Service Add-Ons that can be selected a-la-carte, offering unprecedented fix support flexibility and agility to suit your unique business management needs. This managed services model for Microsoft Support services allows businesses to shift from a reactive position to a preemptive and proactive approach. From troubleshooting a specific Dynamics 365 business application issue, to resolving a critical error message at month-end close to evaluating your in-house capabilities, a Managed Microsoft Application Services partner keeps your system optimized and your team supported.

Supported Dynamics 365 ERP Applications

With Avantiico as your Microsoft Support Partner for your Dynamics 365 applications, your team immediately benefits from Avantiico’s certifications and Microsoft Support relationships. As a Direct Microsoft Cloud Solution Provider (Direct CSP) your teams and users get deeper access to Microsoft Support resources for Dynamics 365 product support and training. Additionally, as a Microsoft Inner Circle Partner and Microsoft Solution Partner, Avantiico has the highest level of certified teams with technical, developer, and application certifications in the Microsoft Partner Channel.

You can combine your Microsoft Support Plan needs such as Microsoft Premiere Support with specialized Dynamics 365 Help and Support Plans from Avantiico. All Avantiico Support and Managed Services are tailored to work with your existing Microsoft agreements such as Microsoft EA Licensing, Microsoft CSP, and Microsoft Premiere Support Plans.

Benefit from hands-on deployment expertise and Microsoft relationships for far better and faster support, solution recommendations, exclusive access to dedicated Microsoft support for Dynamics 365, enhancing sales and marketing strategies.t support channels, expanded Microsoft license benefits and discounts. Be first in line for Microsoft product updates and news.

Dynamics AX

Dynamics 365
Finance

Dynamics 365
Business Central

Dynamics 365
Supply Chain

Dynamics 365
Human Resources

Fraud Protection

Connected Store

Product Insights

Intelligent Order Management

Combine D365 unified operations with Live Services, and you won’t have to worry about managing releases and updates. Let Avantiico’s experienced Live Services team manage it for you.

Benefit from a holistic Microsoft Dynamics 365 Managed Services and Support Partner

Curated to Your Business Process and Organization Needs

Your Team, Your Goals & Your desired governance

Reactive Support

Unplanned Assistance, minor training, configuration, or advice
Covers Core & Extended Applications
Submit unlimited Support Cases
Tracked by hourly usage up to the plan maximum
Option to buy additional plan hours
Target response times range from four to eight hours
Discounted Rates based on prepaid plan structure
Flexible plan duration – Quarterly and Yearly Options

Proactive Support Add-Ons

Support Onboarding
One Version Updates
Critical Incident Support
Licensing Reviews

Our Live Services team provides a seamless onboarding experience for new and existing implementation clients. Businesses can rest assured that we will fully understand their existing environment landscape to fully understand their pain points and support needs, ensuring customers’ operations run seamlessly.

Version updates are complex and a resource drain on any business. With this added service our team can orient and train you on OneVersion updates, training, installations, and much more.

Live Service plans have optional critical incident support for Dynamics GP, including 24/7 support to meet business objectives.

Our Live Services teams have Microsoft licensing experts who can provide licensing structure reviews for your business’s live environment.

Supported Dynamics 365 Customer Engagement Applications

Get support for all your Microsoft customer relationship solutions.

Dynamics 365
Sales

Dynamics 365
Customer Service

Dynamics 365
Field Service

Dynamics 365
Marketing

Customer Insights

Customer Service Insights

Customer Voice

Sales Insights

HOW DO I GET STARTED?

Get Started With
The Right Plan

Establishing the right size Microsoft Support and Dynamics Support Plan with Avantiico starts with a 3-step process. Based on your Microsoft solution landscape, your dedicated Avantiico Support Manager will lead your team in evaluating and selecting the Microsoft Support and Support Services Plan that matches your business needs. Next, we’ll take a close look at the managed services relevant to the solutions you’re running – this could include looking at how your IT team handles Microsoft environment updates, bi-yearly D365 Wave Releases, and the Microsoft One Version Updates.

Stay Ahead of Wave Releases With One Version Updates

If you’re a Dynamic 365 Finance & Supply Chain Management customer, you have now become familiar with One Version updates – Microsoft’s way of eliminating upgrades and focusing on updates. The One Version approach enables customers to receive minor updates on a frequent basis and major Dynamics 365 Finance and Operations updates twice a year. This helps your business and Dynamics 365 solutions stay current in a predictable, consistent, and seamless manner. However, version updates must still be planned, scheduled for, and tested in advance. Avantiico Support helps your team manage your Microsoft application updates and get the most out of D365 One Version updates.

"The true value of a cloud service is realized through continuous updates that can provide both improved reliability and new features, while minimizing operational impact."

Microsoft

Wave Release Schedule

Get the help you need to forecast the Wave Release schedule, plan for updates, and allocate resources to push the update.

One Version Updates

A Live Services Partner can help you stay up-to-date on updates by environment and establish feature roadmaps of what's coming.‎

Features by Stakeholder

A Live Services Partner can help you tie upcoming feature releases to the right stakeholders in the organization so they stay in the loop.

Feature Release Training

Our LMS platform can help train your users on the released features so they can hit the ground running with new updates.‎

An Experienced Support Team: lower cost, better solution adoption and efficiency

Avantiico’s experienced Microsoft Dynamics Managed Services team averages over 10 years of real-world consulting experience. You can be confident that your Support Team has relevant experience specific to your solution landscape – ranging from Dynamics AX, Dynamics 365 Customer Engagement, Dynamics 365 Finance and Supply Chain Management, Microsoft 365, Azure, and more. As a part of Microsoft Managed Services Plans from Avantiico, you will also have a dedicated Microsoft Support Project Manager, keeping you aware of tickets submitted by your team, a burn down of support hours, and any identified solution risks and/or issues that demand your attention. Your engagement owner will be in charge of keeping your product roadmap up-to-date, consulting you on Microsoft licensing changes, and upcoming solution releases.

Avantiico’s Engagement owners will provide expert solution advice and feature consulting for all Dynamics 365 projects. They will bridge the gap between your business goals and the constant evolution of Microsoft products.

Our highly skilled and experienced project managers will work closely with your business to manage activity and resource planning, managed project estimates and budgets, and continuously manage your projects for risks.

Our diverse functional consulting team averages 10+ years of real-world Dynamics AX and Dynamics 365 experience. You can have peace of mind that your experienced consulting team will deliver you the best answer and solution to your questions.

Our Technical Consultants embody a blend of deep technical expertise and real-world experience, averaging over 10 years in Dynamics AX and Dynamics 365 environments. Entrust your technical concerns to our adept team, who are committed to providing robust solutions and clear answers to your challenging questions.

With over a decade of practical experience in Dynamics AX and Dynamics 365, our Integration Specialists excel at orchestrating seamless integrations. Your business can rely on their knowledge to provide tailored solutions and astute answers, ensuring smooth interoperability of your systems.

Our Data Managers are seasoned in handling complex data challenges. With 10+ years of dedication to delivering accurate solutions and providing clear answers to your data-related inquiries, they play a pivotal role in supporting informed decision-making and operational excellence.

Microsoft Azure & Tenant Level Support

Get your team’s help and advice to manage your Microsoft system and tenant-level applications like Azure and Microsoft 365. There can be major IT overheads in day-to-day processes like device management and monitoring, device compliance user creation, and user licensing. Avoid overpaying for Azure services and manage security with proactive advice and Microsoft Azure Support from Avantiico Azure specialists.

Microsoft Azure

Microsoft 365

Access to Dynamics 365 Managed Support & Reporting at Your Convenience

The Avantiico Service Portal offers your team round-the-clock access to submit support cases and view existing ticket status. The Service Portal also allows our functional and technical experts the ability to collaborate on troubleshooting tickets through a seamless and real-time messaging system.

Your dedicated Managed Services Plan manager will use an aggregated view of submitted support tickets to provide a comprehensive summary of key challenge areas in your business. Using this list, Avantiico professionals can assist in training your team to help bridge gaps that are causing an influx in support tickets.

live services adapts to your business

Scale Your Business Support

As your business scales, your dedicated Avantiico support team will revise the structure and services included in your Microsoft Support and Managed Services plan. Our diverse support teams provide holistic advice on long-term and cross-functional impacts to your solutions and business changes. This could include keeping you aware of new features in the applications you are live on, working with your team to enable the features, and training your team to adopt the features. Avantiico has experience supporting publicly traded companies, and businesses going through mergers and/or acquisitions and thus understands the proactive demands of enterprise organizations. Our goal is to keep your solutions optimized so that you can focus on running the business.

WE SUPPORT APPLICATION EXTENSIONS

Supported Power Platform Applications

Avantiico is a Direct Microsoft Cloud Solution Provider (Direct CSP). As a Direct CSP Partner, we are certified by Microsoft to offer your business the full suite of Microsoft subscriptions, product guidance and Live Services customized to your business.