Guide to Dynamics 365 Pricing & Licensing

Microsoft Dynamics 365 has two types of SLs (the only exception is Marketing application, which is licensed per tenant – see licensing guide)

User SL: The primary licensing is by User SLs, which are assigned on a “named user” basis which is different from AX4, AX2009 and AX2012. This means that each user is required to have a named subscription and cannot be shared between multiple users even though they are not signed at the same time. You can access different devices with the same subscription.

There are two user classifications in Dynamics 365:

Full user-

• Users that need access to most of the application functionalities is called a full user.
• Salespeople, customer service representatives, finance employees, controllers, HR Managers, and Operation/Production managers would be examples of full users
• Those employees would need a full user license to Dynamics 365 Sales Enterprise, Customer Service Enterprise, Field Service, Project Service Automation, Finance, Supply Chain Management, Commerce, or Human Resources
• You can also choose to purchase professional licenses, depending on your needs

Additional users-

• In many production or manufacturing organizations additional users represent a large amount of the total organization. Additional users may be users that access the system, read and with access to reports, and don’t need full functional access
• Those employees would need a Dynamics 365 Team Members, Device or Activity license