Microsoft Dynamics AX Extended Support Delay and Microsoft Dynamics 365 Cloud Migration Offer

Important updates regarding the Dynamics AX Extended Support Delay and information on Dynamics 365 Cloud Migrations.

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Morten Logstrup

As Microsoft and Avantiico continue to support local California based organizations as well as international businesses affected by the COVID-19 crisis, our purpose is to ensure that your organization can operate without delays, disruption, and financial impact, while keeping employees, customers, and vendors safe and healthy.

Dynamics AX Extended Support End-of-Life

As part of this effort, the Extended Support end date for all Dynamics AX 2009, Dynamics AX 2012, and Dynamics AX 2012 R2 on-premises customers will be delayed for an additional six months. The new extended support end date will be April 12, 2022.


If you are an existing Microsoft Dynamics or Avantiico customer who has purchased the new Dynamics 365 product licenses incl. Dynamics 365 Finance, Dynamics 365 Supply Chain Management or Dynamics 365 Commerce via an Enterprise Agreement (EA) (Volume licensing – Learn more about Microsoft licensing agreements here) with the intent to start your data migration from Dynamics AX to Dynamics 365, you will receive Extended Security Updates at no charge:


  • Existing Customers on EA:
    • If you have an active Software Assurance (SA) for your Microsoft Dynamics AX2012 or Microsoft Dynamics AX2012 R2 installment
  • Existing Customers with a Dynamics Price List (DPL):
    • Customers on Microsoft Dynamics AX2009, Microsoft Dynamics AX2012, and Microsoft Dynamics AX2012 R2 with an active AX Enhancement Plan

The Microsoft Extended Security Updates program provides your organization with critical security updates to all existing AX deployments and gives you the option of maintaining your Dynamics on-premises technical support until January 12, 2023.

Additionally, these Dynamics AX customers will be eligible for a 50% discount on Microsoft Dynamics 365 Professional Direct Support, which provides advisory services for on-premises to cloud migration.

Important: Microsoft’s Offer Details

  • Licensing Program: Enterprise Agreement
  • Product: Dynamics 365 Finance, Dynamics 365 Supply Chain Management, Dynamics 365 Commerce
  • Offer Duration: January 1, 2021 – October 12, 2021
  • Licensing Requirement: Existing Dynamics AX Customer must purchase Microsoft Dynamics 365 Finance, Dynamics 365 Supply Chain Management, or Dynamics 365 Commerce licenses with an annualized total greater than or equal to their AX Enhancement Plan or Software Insurance renewal amount and stay committed through the term of their EA
  • Purchase must be made before October 12, 2021
  • Professional Direct Support: 1-year commitment is required, and the promotional Professional Direct SKU must be purchased before October 12, 2021

Customers will be charged $4.50 a month, for a minimum of 1 year.

Frequently Asked Questions

Q: Which customers will receive a delayed end date for Extended Support?

A: Dynamics AX 2009/AX 2012/AX 2012 R2 customers


Q: What actions do customers need to take to delay the end date for Extended Support?

A: No action required. Dynamics AX 2009/2012/2012 R2 customers will automatically receive a delayed end date for Extended Support. The support lifecycle page will be updated accordingly.


Q: Is technical support included with Extended Support?

A: No, but customers can use an active support contract such as Software Assurance, Dynamics Enhancement Plan, Dynamics Advantage Plan, or Unified Support for the relevant on-premises product(s) to get technical support if they choose to stay on-premises.


Q: Can customers get technical support on-premises for Dynamics AX2009/2012/2012R2 after the new extended support date of April 12, 2022?

A: If a customer has Dynamics AX 2009/2012/2012 R2 and chooses to remain on-premises, they cannot log a support ticket, even if they have a support plan. However, if they choose to purchase the Dynamics 365 Cloud Migration offer, they will be entitled to technical support for on-premises through January 2023.


Q: What are the benefits of the Cloud Migration offer?

A: The Cloud Migration offer has the following benefits to customers:

  1. Price point equal to Enhancement Plan or Software Assurance renewal quote (i.e., EP or SA spend will be allocated to cloud license)
  2. Dual access allows customers to use their previously purchased on-premises product during their migration
  3. 50% discount on Professional Direct Support advisory services for the on-premises to cloud migration (to help partners and customers with migration assistance)
  4. Continued access to Dynamics AX technical support and security updates through January 12, 2023


Q: Can a customer get technical support on a product after the extended support date without purchasing the cloud migration offer?

A: No. If a customer chooses to remain on-premises without migrating to the cloud, they cannot log a support ticket, even if they have a support plan.


Q: What is the Extended Security Update?

A: The Extended Security Update (ESU) program is a last resort option for customers who need to run certain legacy Microsoft products past the end of support. It includes critical security updates. ESUs do not include new features, customer-requested non-security updates, or design change requests.


A further resource on lifecycle changes can be found here, on the Microsoft site.


You can also view our video, linked below, on upgrading or migrating from versions of Dynamics AX to Dynamics 365 Finance and Operations.

For more information on the Microsoft Dynamics AX Extended Support Delay and/or a Microsoft Dynamics 365 Cloud Migration reach out via our Contact Us page

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