Q: Which customers will receive a delayed end date for Extended Support?
A: Dynamics AX 2009/AX 2012/AX 2012 R2 customers
Q: What actions do customers need to take to delay the end date for Extended Support?
A: No action required. Dynamics AX 2009/2012/2012 R2 customers will automatically receive a delayed end date for Extended Support. The support lifecycle page will be updated accordingly.
Q: Is technical support included with Extended Support?
A: No, but customers can use an active support contract such as Software Assurance, Dynamics Enhancement Plan, Dynamics Advantage Plan, or Unified Support for the relevant on-premises product(s) to get technical support if they choose to stay on-premises.
Q: Can customers get technical support on-premises for Dynamics AX2009/2012/2012R2 after the new extended support date of April 12, 2022?
A: If a customer has Dynamics AX 2009/2012/2012 R2 and chooses to remain on-premises, they cannot log a support ticket, even if they have a support plan. However, if they choose to purchase the Dynamics 365 Cloud Migration offer, they will be entitled to technical support for on-premises through January 2023.
Q: What are the benefits of the Cloud Migration offer?
A: The Cloud Migration offer has the following benefits to customers:
- Price point equal to Enhancement Plan or Software Assurance renewal quote (i.e., EP or SA spend will be allocated to cloud license)
- Dual access allows customers to use their previously purchased on-premises product during their migration
- 50% discount on Professional Direct Support advisory services for the on-premises to cloud migration (to help partners and customers with migration assistance)
- Continued access to Dynamics AX technical support and security updates through January 12, 2023
Q: Can a customer get technical support on a product after the extended support date without purchasing the cloud migration offer?
A: No. If a customer chooses to remain on-premises without migrating to the cloud, they cannot log a support ticket, even if they have a support plan.
Q: What is the Extended Security Update?
A: The Extended Security Update (ESU) program is a last resort option for customers who need to run certain legacy Microsoft products past the end of support. It includes critical security updates. ESUs do not include new features, customer-requested non-security updates, or design change requests.
A further resource on lifecycle changes can be found here, on the Microsoft site.
You can also view our video, linked below, on upgrading or migrating from versions of Dynamics AX to Dynamics 365 Finance and Operations.
