Managed services for Dynamics 365 CRM applications typically involve a third-party service provider managing and maintaining the CRM system on behalf of the client organization. This can include a wide range of activities such as:
The managed services provider (MSP) will provide technical support to ensure the CRM application runs smoothly. This includes fixing any technical issues and maintaining the software and hardware.
MSPs will manage system upgrades and ensure the CRM application is up-to-date with the latest features and security patches.
MSPs will provide data management services, including data migration, backup, and restoration, to ensure the CRM application’s data is secure and readily available.
MSPs will analyze the CRM application’s performance and provide recommendations for improving its performance and scalability.
Overall, managed services for Dynamics 365 CRM applications allow organizations to focus on their core business operations while ensuring that their CRM application is running optimally, securely, and is up-to-date.
These are just a few examples of the many customizations that can be made within Dynamics 365 CE. With its powerful customization capabilities, organizations can create a tailored CRM solution that meets their unique business needs.
A Managed Services Provider (MSP) can help organizations with development work in Dynamics 365 Customer Engagement (CE) by providing experienced developers and a range of services to optimize the platform and ensure it is tailored to the organization’s specific needs.
Here are some of the ways that an MSP can assist with development work in Dynamics 365 CE:
Overall, an MSP can provide organizations with the resources and expertise they need to develop customizations for Dynamics 365 CE that meet their specific business needs. This can help organizations optimize their platform use and drive better business outcomes.
As is the case in many aspects of business, doing everything yourself is not always the optimal approach. Hiring specialists or training your staff to handle every possible troubleshooting scenario can be a very time-consuming and expensive process. But at the same time, not having the resources you need to appropriately support the suite of applications in use by your business can easily become just as costly. Utilizing a support plan like Live Services will reduce pressure on your IT staff to solve common problems, allowing them to focus on issues more specific to your business. Additionally, by having a team of experts at your disposal, your users will see decreased time to resolution, improving their experience and minimizing costly downtime. Beyond just break/fix support, working with our team to proactively manage and execute your updates can substantially mitigate the risk of business disruption and free up resources for more strategic work.
Because every organization is unique, our support plans can be customized to fit your specific needs. Typically they are structured to include a base number of hours to be consumed (built on your anticipated needs), but service add-ons can be selected a la carte as needed. Additionally, other aspects of the plan, such as the hours of engagement, can also be customized. Also, if you find during the course of your support plan that you’re leveraging more support hours than you expected, additional hours can be added to the plan at any time. Also, because your plan is based on hours and not incidents or interactions, your employees can reach out without worrying about incurring significant costs from brief contacts or questions.
As mentioned previously, trying to staff experts in-house for every technology your organization uses can be a significant challenge. This is especially true for cloud-based applications like Customer Engagement, where product updates are made on a routine basis. Our experts will provide specialized advice tailored to your organization’s unique needs. Moreover, by leveraging a managed service provider like Avantiico, your support plan can scale as your business does to address your evolving needs without having to worry about onboarding new resources.
By leveraging our team of experts, your organization can see significant improvements in time to resolution of support incidents, thereby reducing business-impacting user downtime. This will can have numerous down-stream benefits such as:
Additionally, performance can be improved by your users being able to leverage new and powerful features that our team is making them aware of.
As holds true in many areas of life, preventing an issue is always faster and cheaper than fixing one. By leveraging our support team, we can help your organization become more agile and pivot from reactive to proactive support processes. We can help analyze your support needs, plan for future support through advanced analytics, monitor and communicate impactful update information, and help drive continuous improvement and growth.
We hope this article has been a valuable overview of the ways in which a Live Services support plan can help improve your operations, save money, and provide your business with peace of mind. With Avantiico, you can have a single solution source, helping to streamline your success with supported and adaptable services that can take your business to the next level. If you’d like to learn more about how Avantiico can help your business succeed, click below to set up a free consultation today!
