Microsoft Dynamics 365 Licensing

Flexible subscriptions and known Dynamics 365 pricing packages for your business.

Dynamics 365 CRM and ERP Apps Pricing

Microsoft Dynamics 365 license options are evolving quickly as part of the Microsoft Dynamics roadmap for ERP, CRM and Power Platform apps. The Microsoft 365 suite of apps is designed to unify Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) into a set of purpose built Dynamics 365 applications for Sales, Customer Service, Supply Chain Management, Finance etc. 

With new Dynamics 365 apps to choose from, having the right information about Microsoft 365 pricing is critical to calculating your Microsoft users needs, Dynamics license cost and cloud migration investment. 

From October 1 2019 Microsoft made changes to how Microsoft Dynamics 365 (D365) apps are priced. Microsoft Dynamic 365 named users are classified into groups: 365 Full users, Activity, Device and Team Member users. Existing Microsoft CRM and Dynamics AX customers upgrading to Microsoft Dynamics 365 transition to Dynamics 365 licensing as part of their Dynamics 365 Finance and Operations migration. 

The new Microsoft Dynamics user pricing gives your company more flexibility to buy the exact type of Dynamics 365 users needed. You only pay the monthly Dynamics 365 license cost for number of named Dynamics 365 users you need. 

For existing Microsoft Dynamics AX users planning a Dynamics 365 upgrade, detailed know-how about how new Microsoft Dynamics CRM and ERP apps will replace your current solution is key to calculation your future Microsoft licensing cost.  

Let Avantiico’s Cloud Licensing Team help your team better understand your full Microsoft Dynamics 365, Azure and Microsoft 365 licensing options so that you can find the right offerings for your organization. 

Microsoft Dynamics 365 Licensing Model Released March 2020
Microsoft Dynamics 365 Apps overview for 365 Finance, 365 Supply Chain Management, 365 Sales, 365 Customer Services

Dynamics 365 User and Device Pricing

The core Microsoft Dynamics applications (365 Sales, Customer Service, Field Service, Project Service Automation, Finance, Supply Chain Management, Commerce, and Human Resources), are licensed based on per user pricing and monthly subscriptions. 

Dynamics 365 has two main types of Microsoft Subscription Licenses (SL) (the only exception is the Dynamics 365 Marketing application, which is licensed per Microsoft tenant – see licensing guide). The Microsoft User SL is for your named business users  and each Dynamics 365 user gets a named subscription. Named user subscriptions cannot be shared between multiple users. For some business processes you can avoid named user subscriptions and have multiple users share a 365 Device subscription. 

The Microsoft Dynamics Device SL is designed so any number of your users can access a Dynamics 365 device without the need for named user licenses. This can be a very cost effective way to extend rich Microsoft Dynamics 365 features to many warehouse or production users working in shifts as one example.     

Microsoft Dynamics 365 ERP app pricing: the Dynamics Finance Base User pricing is $180 per month per user. Dynamics 365 Supply Chain Management base user and Dynamics 365 Commerce base users are also $180 per month per user. 

Microsoft offers multiple ways and licensing discounts for your business users to add additional features to their individual user subscription. As an example, a Dynamics 365 Finance user needing access to Supply Chain features as well, can add Supply Chain Management with an additional Dynamics 365 Attach License for the ERP apps. The attach licenses is $30 extra per month. 

The Microsoft Dynamics 365 Device license is priced lower than the full user at $75 per month per Microsoft device license. 

Microsoft Dynamics 365 CRM apps: the Base User pricing is $95 per month for Sales, Customer Service, Field Service, Project Services Automation users. Microsoft CRM apps business users can also add features with great discounts using the CRM Attach Licenses at only $20 per month. 

Dynamics 365 Price List for 365 Finance, 365 Supply Chain Management, 365 Sales, 365 Customer Services

365 Full User

  • Dynamics 365 users who need access to most of the Microsoft Dynamics application functionalities residing within their base application are termed full users
  • Accounting users, Salespeople, portions of customer service representatives, controllers, HR managers, operation/production managers are examples of full users
  • Employees would need a full user license to their respective Dynamics 365 be that Finance, Supply Chain Management, Sales Enterprise, Customer Service Enterprise, Field Service, etc.
  • As a variant you can also choose to purchase professional instead of Enterprise licenses, depending on your needs

365 Attach License

  • Once a Dynamics 365 Full User has a Dynamics 365 Base license, they may need more features contained in other Dynamics 365 Apps. These features can can be added as an Attach license.
  • Business scenario: a accounting manager needed access to full features of Dynamics 365 production or warehouse mgmt. features. The accounting manager would first purchase a 365 Finance user as a base user license and then purchase the second as an attach license, for a much lower cost.
  • For users who need to purchase a Base and an Attach license, the user must purchase the higher priced Dynamics 365 license as the Base Dynamics license.

365 Additional Users

  • In many manufacturing or distribution businesses additional Microsoft Dynamics 365 users can represent a significant portion of the total Microsoft Dynamics user count. Additional users are business users accessing the system for example to read reports or input data, but may not necessarily need full functional access
  • Those employees would need a Dynamics 365 Team Members, Device or Activity license
  • A Team Member License would also grant the user access to the respective Team Member app in the Unified Interface
Full User Vs. Additional User
Microsoft Dynamics 365 Pricing for Activity and Team Members

Additional Dynamics 365 users starting at $8 per month

Across all Microsoft Dynamics 365 apps from 365 Sales, 365 Customer Service, Human Resources, Commerce, 365 Supply Chain Mgmt. and Dynamics 365 Finance, you can more “light” users and this way give all of your business users access at very low user cost.  Starting at $8 per user/month Microsoft offers a Dynamics 365 Team Member subscriptions license (SL). Users needing more access can possibly fit into a Microsoft Dynamics 365 Activity user license priced at $50 per named user/month

Dynamics CRM or Microsoft Finance & Operations Team Member licenses are designed for business users who may not be tied to a particular function and users who require basic Dynamics 365 functionality. A 365 Team Members user can read Microsoft Dynamics 365 data generated by other business users across your Dynamics 365 Finance, Supply Chain Management, Commerce, Human Resources, and the Customer Engagement (CRM) Applications. Examples of Microsoft pre-approved application scenarios for Team Members: Employee Self-service workflows and select Microsoft Project Service features such as Apply for Project, Report Time & Expense for Projects, Update Project Tasks etc.   

Microsoft Dynamics 365 Activitiy users are priced at $50 per month and available for workflows across Finance, Supply Chain Management, Commerce and Human Resources apps. The Dynamics 365 Activity Subscription is also a named user subscription. 

The $50 per month Dynamic 365 Activity user is intended to help keep licensing cost down. The Dynamics Activity user license is for those business users who require more capabilities than the Team Members license, however still do not require the full Dynamics ERP feature sets and use rights included in a $180 per month 365 Finance or Supply Chain Management full user.  

Microsoft Trial Licenses

Get help from the Avantiico Cloud Team with evaluating where and how your business can benefit from using one or more of the Microsoft Dynamics 365 suite of Microsoft CRM and ERP apps. Your team can start your Microsoft Dynamics 365 solution exploration with Microsoft Dynamics 365 Trials or Avantiico Azure environments. 

Microsoft Free Trials for Microsoft Dynamics 365 (CRM): sign-up for a limited feature free 30-day trial for Dynamics 365 Sales, 365 Customer Service, 365 Field Service or 365 Marketing.

Microsoft Free Dynamics 365 Trials (ERP): sign-up for a free 30-day trial Dynamics 365 Finance, Dynamics 365 Supply Chain Management, 365 Commerce, and Dynamics 365 Human Resources Trials. 

Your business users likely have different licensing needs for Microsoft Dynamics 365 apps with a mix of Full Users, Activity, Device, Team Members as well Attach Licenses. Avantiico architects help you define the relevant Microsoft Dynamics 365 apps and licenses options for your business. 

Avantiico helps your team through the step by step provisioning of Microsoft Dynamics 365 environments for any purpose. You can also get help with Microsoft Azure Free Trials or Microsoft Azure tenant design and Microsoft Azure Subscriptions

Microsoft Dynamics 365 Licensing Blogs

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