Microsoft Dynamics 365 Licensing types

Learn about Dynamics 365 licensing tiers for all ERP & CRM applications

Dynamics 365 CRM and ERP Applications

Microsoft Dynamics 365 licensing options are evolving quickly as part of the Microsoft Dynamics roadmap for ERP, CRM and Power Platform applications. The Microsoft Dynamics 365 suite of apps is designed to unify Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) into a set of purpose-built applications for Sales, Customer Service, Supply Chain Management, Finance and more.


With so many relevant Dynamics 365 apps to choose from, having the right information about Microsoft solution pricing is critical for calculating your Dynamics 365 licensing cost based on your Microsoft user needs.


From October 1, 2019, Microsoft has changed how Microsoft Dynamics 365 (D365) apps are priced. Microsoft Dynamics 365 named users are classified into 4 groups: Full, Activity, Device and Team Member users. Existing Microsoft CRM and Dynamics AX customers upgrading to Microsoft Dynamics 365 transition to Dynamics 365 licenses as part of their cloud migration.


The new Microsoft Dynamics user pricing gives your company more flexibility to buy the exact type of Dynamics 365 users needed. You only pay the monthly Dynamics 365 license cost for the number of named Dynamics 365 users you need. For existing Microsoft Dynamics AX users planning a Dynamics 365 upgrade, how you decide to configure user tiers for your new Microsoft Dynamics CRM and ERP apps is key to calculating your future Microsoft licensing cost.


Let Avantiico’s Cloud Licensing Team help your team better understand your full Microsoft Dynamics 365, Azure, and Microsoft 365 licensing options so that you can determine the right offerings for your organization.

Microsoft Dynamics 365 Licensing Model Released March 2020
Microsoft Dynamics 365 Apps overview for 365 Finance, 365 Supply Chain Management, 365 Sales, 365 Customer Services

Dynamics 365 Users & Dynamics 365 Devices

The core Microsoft Dynamics 365 applications, (Sales, Customer Service, Field Service, Project Service Automation, Finance, Supply Chain Management, Commerce, and Human Resources), are licensed based on per user pricing and monthly subscriptions. 


Dynamics 365 has two main types of Microsoft Subscription Licenses (SL) (the only exception is the Dynamics 365 Marketing application, which is licensed per Microsoft tenant – see licensing guide). The Microsoft User SL is for your named business users and each Dynamics 365 user gets a named subscription. Named user subscriptions cannot be shared between multiple users. For some business processes you can avoid named user subscriptions and have multiple users share a D365 Device subscription. 


The Microsoft Dynamics Device SL is designed so any number of your users can access a Dynamics 365 device without the need for named user licenses. This can be a very cost-effective way to extend rich Microsoft Dynamics 365 features to many warehouse or production users working in shifts as one example.     


Microsoft Dynamics 365 ERP app pricing: the Dynamics Finance Base User pricing is $180 per month per user. Dynamics 365 Supply Chain Management base user and Dynamics 365 Commerce base users are also $180 per month per user. 


Microsoft offers multiple ways and licensing discounts for your business users to add additional features to their individual user subscription. As an example, a Dynamics 365 Finance user needing access to Supply Chain features as well, can add Supply Chain Management with an additional Dynamics 365 Attach License for the ERP apps. The attach licenses are $30 extra per month. 


The Microsoft Dynamics 365 Device license is priced lower than the full user at $75 per month per Microsoft device license. 


Microsoft Dynamics 365 CRM apps: the Base User pricing is $95 per month for Sales, Customer Service, Field Service, Project Services Automation users. Microsoft CRM apps business users can also add features with great discounts using the CRM Attach Licenses at only $20 per month. 

Dynamics 365 Price List for 365 Finance, 365 Supply Chain Management, 365 Sales, 365 Customer Services

D365 Full User

D365 Attach License

D365 Additional Users

Full User Vs. Additional User
Microsoft Dynamics 365 Pricing for Activity and Team Members

Additional Dynamics 365 users starting at $8 per month

Across all Dynamics 365 apps including, Sales, Customer Service, Human Resources, Commerce, Supply Chain Management and Dynamics 365 Finance, you can have more “light” users and this way all your business users can access the capabilities they need at very low user cost. Starting at $8 per user/month Microsoft offers a Dynamics 365 Team Member subscriptions license (SL). Users needing more access can possibly fit into a Microsoft Dynamics 365 Activity user license priced at $50 per named user/month.


Dynamics CRM or Microsoft Finance & Operations Team Member licenses are designed for business users who may not be tied to a particular function and users who require basic Dynamics 365 functionality. A D365 Team Member user can read data generated by other business users across your Dynamics 365 Finance, Supply Chain Management, Commerce, Human Resources, and the Customer Engagement (CRM) Applications. Examples of Microsoft pre-approved application scenarios for Team Members: Employee Self-service workflows and select Microsoft Project Service features such as Apply for Project, Report Time & Expense for Projects, Update Project Tasks etc.   


Dynamics 365 Activitiy users are priced at $50 per month and available for workflows across D365 Finance, Supply Chain Management, Commerce and Human Resources applications. The Dynamics 365 Activity Subscription is also a named user subscription. 


The $50 per month Dynamic 365 Activity user license is intended to help keep licensing cost down. The Dynamics 365 Activity user license is for those business users who require more capabilities than the Team Members license, however, still do not require the full Dynamics ERP feature sets and use rights included in a $180 per month Finance or Supply Chain Management full user license.  

Microsoft Trial Licenses

Get help from Avantiico with evaluating benefits of Microsoft CRM and ERP applications. Your team can start your Microsoft Dynamics 365 solution exploration with a Dynamics 365 Trial or Avantiico Azure environments. 


Microsoft offers free trials for Microsoft Dynamics 365 (CRM) Applications: sign-up for a free 30-day trial of Dynamics 365 Sales, 365 Customer Service, 365 Field Service or 365 Marketing.


Microsoft Free Dynamics 365 Trials (ERP): sign-up for a free 30-day trial Dynamics 365 Finance, Dynamics 365 Supply Chain Management, 365 Commerce, and Dynamics 365 Human Resources. 


Your business users likely have different licensing needs for Microsoft Dynamics 365 applications with a mix of Full Users, Activity, Device, Team Members as well Attach Licenses. Avantiico subject matter experts help you define the relevant Microsoft Dynamics 365 applications and licenses for your business. 


Avantiico helps your team through the step-by-step provisioning of Microsoft Dynamics 365 environments for any purpose. You can also get help with Microsoft Azure Free Trials or Microsoft Azure tenant design and Microsoft Azure Subscriptions. 

Microsoft Dynamics 365 Licensing Blogs

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