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Dynamics 365 for Customer Service

Customer service plays a role in the choice of and loyalty to a brand for 96% of consumers around the globe, which makes providing exceptional experiences a customer service imperative.

Transform Your Business

Differentiate your brand with Microsoft Dynamics 365 for Customer Service. Built-in intelligence delivers faster, more personalized service and adds value to every interaction, even on the go.

Customer Service Hub dashboard in Microsoft Dynamics 365

D365 For Customer Service

Earn Loyalty

86% of buyers will pay more for a better customer experience and by 2020, customer experience will overtake price & product as the key brand differentiator according to the Walker 2020 Customers report. With Microsoft Dynamics 365 for Customer Service you can instantly connect with customers via their channel of choice, personalize service, and proactive address service issues.

D365 For Customer Service

Empower Agents

40% of worker’s productivity time is lost when switching tasks. This costs the global economy $450B per year. Microsoft Dynamics 365 for Customer Service helps you automate business processes with embedded technology. Agents can solve cases faster and avoid escalation. Microsoft Dynamics 365 for Customer Service provide your agents with a single unified experience so they can deliver superior service.

Microsoft Dynamics 365 for Customer service Hub analytics dashboard
Microsoft Dynamics 365 for Customer service Hub analytics dashboard

Stay Agile.

New technology is not only enabling new business models, it’s at a much faster rate than ever before. To be successful, companies need to enable their people and processes to respond quickly to changes in the market to capture new revenue opportunities. Microsoft Dynamics 365 for Customer Service provides the right resources and data at exactly the point of need.

Customer Service Hub dashboard in Microsoft Dynamics 365

Effortless Service

Microsoft Dynamics 365 for Customer Service helps delivering the right answers at the right time via the channel of choice and convenience for the customer. Automate resolution and free up agents to work on high-value interactions by using intelligent service and support bots that are always available, and built on the deepest AI framework in the market.

Capitalize On Opportunities

Take advantages of data insights from service and support engagements to up-sell and cross-sell. Using recommendations from machine learning, you empower your employees to close more deals based on what’s good for the customer.

Dynamics 365 for Customer Service Professional

$ 50
00
/ Per user per month
  • Core customer service

Customer Engagement Plan

$ 115
00
/ Per user per month
  • Customer Service
  • Field Service
  • Project Service Automation
  • Sales
  • Marketing

Microsoft Dynamics 365 for Customer Service Enterprise

$ 95
00
/ Per user per month
  • Advanced Customer Service