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What New Microsoft D365 Customers Are Doing Right

Picture of Amir Khoshniyati

Amir Khoshniyati

The Microsoft Dynamics AX/D365 Support Team at Avantiico is focused on solving our client’s problems, from daily issues to large and more complex problems.

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In conversations with organizations from various industries, we have noticed an increasing awareness over the last twelve to eighteen months of the limits of legacy ERP and CRM solutions. Even for companies that had invested in Dynamics ERP solutions several years ago, the advances in SaaS and hybrid solutions from Microsoft seem to be sparking new interest.

But evaluating new ERP or CRM investments is as important and demanding as ever. We have been refining the ways we help our clients do their homework on Dynamics 365, and have identified the most important areas that any executive or line of business manager needs to account for. What follows is a list of the details that any systems integrator should be able to help you understand.

We will be diving into these themes in more detail, both from a customer and service provider perspective, at our December 1st Dynamics 365 evaluation event, hosted by Avantiico and Microsoft at the Microsoft Training Center in Irvine, CA.

Maximize Your Knowledge of the Latest Solutions

Our most successful Dynamics 365 clients did not make the mistake of underestimating the importance of setting the right evaluation criteria and then diving deep to really understand out of the box options in combination with trusted third-party solutions. Some of the most common evaluation points where a deep dive is critical include:

–   Module breakdown
–   Reporting tools: OOTB Power BI content packs, integration to third party reporting systems, Excel integration, etc.

Know Your Infrastructure Options

Microsoft has done a huge amount of work to make the Azure cloud an easy choice for organizations of all sizes. But the reality is that many enterprise application buyers still live in a hybrid world and will for many years to come. On-premises, private hosting, and public cloud all offer their own strengths, and the truth is that establishing the optimal architecture requires dedicated expertise.

We work with cloud experts at Microsoft and our infrastructure partners, and they frame the decision process around what is the best fit for our clients whether it be fully cloud, hybrid or on premise deployments.

Product Support and Licensing

The Dynamics 365 Lifecycle Services (LCS) platform is a competitive differentiator for Microsoft that can be easy to overlook. Unlike other vendors’ “quick start” tools, LCS is comprehensive. The greatest value, thanks to the step by step process, is its ability to guide our clients through a reliable, detailed process and keep us all in the loop as to where the project currently stands at all times.

LCS also plays a part in managing licensing options for D365 ERP clients. In a subscription-based ERP environment Microsoft gives us new ways to optimize ERP spending through advanced analytics. These tools have led to real savings for customers.

Industry Allignment

Every enterprise software purchase decision should factor in industry-specific needs. We encourage our clients to press vendors and service providers for answers to the hardest questions related to their own businesses and to their industries. Events like the upcoming evaluation day at Microsoft Training Center Irvine is just such an opportunity. Because while there is no one-size-fits-all approach to successful ERP, our experience with Dynamics 365 for Finance and Operations, Enterprise has demonstrated that it can suit a growing range of needs.

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