Microsoft Dynamics AX Support is Expiring

Morten Loegstrup

Morten Loegstrup

The Microsoft Dynamics AX/D365 Support Team at Avantiico is focused on solving our client’s problems, from daily issues to large and more complex problems.

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Microsoft Dynamics AX (AXAPTA) Support is expiring within the next few years and here is a guide on what you can do to protect your AX investment.

Microsoft Dynamics AX (AXAPTA) is the former name of the new Microsoft Dynamics 365 for Finance and Operations. Over the years various Dynamics AX versions have been released by Microsoft due to new Dynamics modules being added, AX security improvements, better Dynamics AX performance, hotfixes and extended Microsoft support solutions etc.

Dynamics AX 4 RTM, AX4 SP1, AX 4 SP2, AX2009 RU1, AX2009 RU8, AX2009 RTM, AX2009 SP1, AX2012 RTM, AX2012 R2, AX2012 R3 are all older versions that will be replaced by Microsoft Dynamics 365 for Finance & Operations. In this Microsoft Support blog you will get more knowledge about the Microsoft product lifecycle polices for Microsoft as well as dates for Microsoft Mainstream and Microsoft Extended Support.

As a veteran Microsoft Dynamics support partner with strong ties to the San DiegoIrvine, Ventura and Los Angeles communities, we support many Microsoft Dynamics customers operating most versions of Microsoft Dynamics AX and Microsoft Dynamics 365 The Avantiico Support Team is frequently asked about Microsoft support plans, support polices and product and Microsoft Dynamics license upgrades. So no matter if you are a manufacturing & distribution, professional service and public sector organization running an older version of Microsoft Dynamic AX, this blog about Microsoft support policies is relevant to you.

What Do Mainstream Support & Extended Support Mean?

When dealing with Microsoft Dynamic Support Lifecycles there two types for Microsoft Dynamics AX: Mainstream Support and Extended support.

What Is Microsoft Mainstream Support?

Microsoft Mainstream Support covers the first phase of the product lifecycle. The Microsoft Dynamics product lifecycle for a given version starts the day of Microsoft’s first release date, also referred to as the general availability date. Over the course of the Microsoft mainstream product lifecycle for Microsoft Dynamics, your Dynamics version is fully supported by Microsoft and this means covering bugs fixes, hotfixes, new features etc. For Microsoft Dynamics, Microsoft in most cases end their support after five years of a new product release date. (see graph below for detailed explanation). Following the mainstream support phase, your Dynamics version will enter into the Extended Support lifecycle.

Dynamics AX Mainstream Support Includes (Main Principles)

  • Limited, but no charge Incident support for bugs
  • Regulatory updates
  • Security update support
  • Non-security hotfix support
  • Design Changes and Feature Requests
  • Self Service Support (Microsoft Knowledge Base & Microsoft Help & Support Site)
  • Paid Support options

Please note that your organization must maintain an active Microsoft Dynamics Enhancement Plan to get access to the listed Microsoft mainstream support benefits.

For a full description of all relevant and applicable Microsoft Dynamics Enhancement Plan benefits including a detailed license assessment for your specific Microsoft Dynamics license options, please contact our Microsoft Support Team and Microsoft Licensing specialists at

Given the many Microsoft licensing policies available, the Avantiico Microsoft License Team will guide your team through a detailed assessment and help you evaluate Microsoft licensing compliance rules as well as how Microsoft Dynamics licensing can be optimized for your organization.

What Is Microsoft Extended Support?

Microsoft extended support is similar to Microsoft mainstream support and the supported period normally spans an additional five-year period. As a Microsoft Dynamics end user you have to be aware that the Extended Support will be limited.

Over the course of Microsoft extended support you will not receive new functionalities for your Microsoft Dynamics solution. Extended Support will cover hotfixes and patches typically related to severe security issues discovered after mainstream support.

Microsoft Extended Support (Post Five Years After Release Date)

  • Security related hotfix support
  • Self Service Support (Microsoft Knowledge Base & Microsoft Help & Support Site)
  • No further development support (unless a paid support agreement is purchased)
  • Paid Microsoft Support options

As listed above, please note that access to Microsoft Extended Support also requires your organization to maintain an active Dynamics enhancement plan. Please contact our Microsoft Support Team and Microsoft Licensing specialists at for advise and help related to Microsoft Mainstream Support.

AX Versions & Support Overview With End Dates

What To Do If Your Support Lifecycle Ends

You have a couple options when it comes to continued meaningful Microsoft ERP support solutions for your Dynamics installation.

Option 1: Sign A Custom Dynamics Support Contract

The Avantiico Microsoft Support Team supports organizations running all Dynamics versions listed in the matrix above. Avantiico also supports organizations running stabile and high performing versions of Microsoft Dynamics which are beyond Extended Microsoft Support.

Across all product versions including Microsoft Dynamics 365 users, the Avantiico teams support more than 12,000 Microsoft Dynamics users across 9 time zones. The Avantiico Support team can also help your team if you have modified your Microsoft Dynamics solution including if you have one or more Dynamics ISV solutions in your Dynamics installation.

Option 2: Upgrade to Microsoft Dynamics 365 for Finance & Operations

If you are current on your Microsoft Enhancement plan the best long-term solution for all expiring Dynamics AX support solutions is a transition to Microsoft Dynamics 365.

Avantiico has delivered many presentations at Dynamics user group events and webinars. If you want to learn more about how you can move from your current Microsoft Dynamics AX version to Microsoft Dynamics 365 take a look at the “How to upgrade to Microsoft 365” blog post.

If you have any questions about Microsoft Dynamics Support for Dynamics AX or Dynamics 365, Microsoft Support and Product Lifecycle or if we can help your team with information about Microsoft Dynamics 365 please contact our Microsoft Support team at If your have ideas for Microsoft Dynamics blogs feel free to suggest topics of interests.

In the next 6 to 12 months you will see many Microsoft news so stay informed by following Avantiico on LinkedIn and YouTube:

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